GE8077 -TOTAL QUALITY MANAGEMENT / SYLLABUS BOOKS AND NOTES
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| GE8077 Total Quality Management |
UNIT I INTRODUCTION:
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework -Contributions of Deming, Juran and Crosby - Barriers to TQM - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention.
UNIT II TQM PRINCIPLES:
Leadership - Quality Statements, Strategic quality planning, Quality Councils -Employee involvement - Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal - Continuous process improvement - PDCA cycle, 5S, Kaizen - Supplier partnership - Partnering, Supplier selection, Supplier Rating.
FOR OTHER FINAL YEAR BOOKS:FINAL YEAR
UNIT III TQM TOOLS AND TECHNIQUES I:
The seven traditional tools of quality - New management tools - Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT - Bench marking - Reason to bench mark, Bench marking process - FMEA - Stages, Types.
UNIT IV TQM TOOLS AND TECHNIQUES II:
Quality Circles - Cost of Quality - Quality Function Deployment (QFD) - Taguchi quality loss function -TPM - Concepts, improvement needs - Performance measures.
UNIT V QUALITY MANAGEMENT SYSTEM:
Introduction—Benefits of ISO Registration—ISO 9000 Series of Standards—Sector-Specific Standards—AS 9100, TS16949 and TL 9000-- ISO 9001 Requirements—Implementation—Documentation—Internal Audits—Registration--ENVIRONMENTAL MANAGEMENT SYSTEM:Introduction—ISO 14000 Series Standards—Concepts of ISO 14001—Requirements of ISO 14001— Benefits of EMS.
SUBJECT : TOTAL QUALITY MANAGEMENT
SUBJECT CODE : GE8077
SEMESTER : 07
REGULATION : 2017
CONTENT : NOTES AND BOOKS
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